Refund policy

RETURNS, REFUNDS AND REPLACEMENTS

We offer a 30-day refund and replacement policy from the date your order is delivered.

Due to the nature of our personal care and skincare products, we do not accept physical returns of products.

If your order arrives damaged, defective, incorrect, or if you experience an issue with your purchase, please contact us at support@bmavshop.com within 30 days of delivery. We may request photographs and additional information to review your claim.

At our sole discretion, we may offer a replacement product, store credit, or a refund. In most cases, customers will not be required to return the product.

Items that have been intentionally damaged, misused, or purchased through unauthorized sellers are not eligible for refunds or replacements.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Due to the nature of personal care and skincare products, we do not accept physical returns of opened, used, or partially used products.

Refunds, replacements, or store credits may be issued at our sole discretion for products that arrive damaged, defective, incorrect, or are lost in transit.

We do not provide refunds, replacements, or store credits for:

  • Products that have been used extensively.
  • Products damaged due to misuse, improper storage, or normal wear and tear.
  • Orders where the customer provided an incorrect shipping address.
  • Gift cards.
  • Promotional or clearance items marked as final sale.


Exchanges
We do not offer direct exchanges. If you experience an issue with your order, please contact us at support@bmavshop.com and we will review your request and determine an appropriate resolution, which may include a replacement product, store credit, or a refund.

 

Refunds

Once we have reviewed your request and any supporting information provided, we will notify you whether your refund, replacement, or store credit has been approved.

If a refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank, credit card provider, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@bmavshop.com.